Email Etiquette Certification

Email Etiquette Certification


What does ‘flaming’ or ‘to flame’ mean in the online world?

a. Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is ‘flamed’
b. To grow angry and increasingly upset by a message you have received.
c. To grow red in the face, embarrassed by certain online content.
d. To cause a shutdown of your computer and several others on the same network, even if by accident.

Which of the following could be considered as not being ‘virtual events,’ so you may wish to respond using a more direct reply or regular mail?

a. Weddings, funerals, engagements, birthdays.
b. After hours get-togethers.
c. Casual meetings related to school or work.
d. A local prize draw.

What should you do if you do not want to type your name at the end of every email you send?

a. Only sign emails which you send to business associates.
b. Do not sign at all as people know who the email is from, courtesy your return email address.
c. Include the ‘from’ information in the subject line so you can save the time of ‘signing’ the email.
d. Create a signature that will get automatically attached to every email you send.

Why is it always good to use proper grammar and correct spelling in internet postings like message boards?

a. People who are non-native English speakers will understand your writing easily.
b. Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly.
c. You do not want to be embarrassed.
d. It is good manners, and you can be proud of yourself.
e. You are always morally judged by how many typos you make.

What does it mean when you type an e-mail in all capitals?

a. The e-mail is important
b. The e-mail is an emergency
c. The e-mail is classified information
d. The effect is that you are shouting
e. b and c

Which of the following is the best description of an ‘internet troll’?

a. Someone who goes trolling on the internet, moving from place to place without settling anywhere in a chat room or on a board.
b. A funny emoticon made to look like a troll.
c. Another name for a spammer.
d. Someone who participates in a message board or chat with the intention to disrupt it in some way.

Which of the following 2 options are not good practices for reacting to virus hoaxes and chain letters?

a. Forwarding them to your friends, as often advised by the e-mail hoax itself.
b. Discarding or deleting them immediately.
c. Considering them, and allowing them to send to your entire contacts list, for other people to decide about their authenticity.
d. Printing them out and sending hard copies to a local internet watchdog or awareness group.

What is the best way to treat ‘spam’ or unsolicited e-mails?

a. Do not reply to them.
b. Delete them.
c. Transfer them to your spam folder.
d. Ignore them (if you notice them, as they are usually transfered to your spam folder automatically).
e. All of the above

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