Customer Service Test   Why do customers feel the need of some control in working to resolve an issue with a company? a. They feel they are getting more for their money. b. Customers feel that this way, they can…

Help Desk Certification   Which of the following are crucial when helping a helpdesk customer? a. What you are wearing to work that day. b. Whether or not the customer makes additional purchases with the company. c. Whether or not…

Virtual Assistant Skills Test   _______________ provides basic information including a list of the services you intend to provide and their prices. a. Business plan b. Marketing plan c. Operations plan d. Competitive analysis Search engines do not index some…

Call Center Skills Test   I am 4 times the age of my younger brother who is only three years old. After 10 years what will my age be? a. 52 b. 42 c. 32 d. 22 e. Cannot be…

Telephone Etiquette Certification   Which of the following is the most dangerous use of a cell phone and should be avoided at all costs? a. Taking your cell phone on a bungee jump. b. Taking your cell phone up a…

Email Etiquette Certification   What does ‘flaming’ or ‘to flame’ mean in the online world? a. Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is ‘flamed’ b. To grow angry and…

Office Skills Test   What does ‘Class A office space’ commonly refer to? a. Office space on former sites of class A drug offenses. b. The lowest quality office buildings in a given area. c. The highest quality office space…